Frequently Asked Questions

Boyds List Member Customer Rewards

We will guarantee you the highest quality service and product. Prices are the lowest recommended retail price for what we pay.

NO PRICE MATCHING.

At Mulberry Street customer rewards are earned though customer loyalty, and customer loyalty is kept by service. We do our very best - if we make a mistake, we fix it. For Boyds collectors who shop with us, we welcome you to become a list member and see what all the talk is about.

List Member benefits include:

• REDUCED or FREE SHIPPING in the Continental US
• Accumulating and redeeming Boyds Bucks
• Automatic participation in our monthly, random & special drawings, including our annual "12 Days of Christmas" drawings (all 12 of them).

SAY YOU ARE A LIST MEMBER...

...or Boyds Bucks and reduced shipping costs may be lost to you if ordering online or on the phone. We do not count Boyds Bucks items when shipping free or when computing totals for customer rewards.

Q. Do Boyds Bucks orders ship Free or get reduced shipping?

A. It depends. "Boyds Bucks only" orders cannot ship free.

For Boyds customers, if we are shipping to you and you are using Boyds Bucks, make sure to purchase your Free Shipping. We will do everything we can to keep your shipping reduced or free when possible. Please consider how much this benefits you, and how expensive it is. Please do not abuse this benefit.

Boyds Bucks cannot be applied to a free shipping backorder below $50 or the order will lose this benefit.

FREE SHIPPING TO LIST MEMBERS ONLY FOR BOYDS MERCHANDISE at $50 and above in the Continental US. Reduced shipping is offered to all Boyds List Members (shipping of $5.50 in the Continental US). GIFT CARD WITH MESSAGE AND FREE GIFT WRAP ON ALL GIFT ORDERS. Just ask.

BIRTHDAY CLUB

Members get $5 in BOYDS BUCKS & a Nifty Boydsweb birthday card IN YOUR BIRTHDAY MONTH. GOOD ONLY IN YOUR BIRTHDAY MONTH on in-stock merchandise.

To join the Birthday Club, email us. Place your Birthday Month and DAY in the SUBJECT FIELD. PUT YOUR FULL NAME, EMAIL ADDRESS IN THE BODY TEXT ALONG WITH YOUR BIRTHDAY MONTH AND DAY AGAIN. We treat Birthday Bucks just as we treat Boyds Bucks.

BOYDS BUCKS... WHAT ARE BOYDS BUCKS?

At Mulberry Street, for every $10 spent on Boyds products you get a $1 Boyds Buck. Save these up and use like cash. Boyds Bucks cannot be applied to a free shipping backorder below $50 or this order will lose this free-shipping benefit. Boyds Bucks have EXPIRATIONS. Do not ask us to take expired Boyds Bucks. You can ask us to put them in the computer for you and record them as credits against pre-orders, even if merchandise has not yet arrived. Do not let them expire on you! Remember, these can be combined! You can use them a little at a time or all at once.